Shipping Policy
Shipping
Customers will be responsible for paying the required shipping fees.
Once your order is placed, processing will take around 2-7 days (excluding delivery time). You'll received an email with shipping details once processing is finalized. If you haven't received your order after 30 days, please file a missing package report with the designated courier using the tracking details provided.
Please, double check your shipping address before placing an order. If shipping address is incorrect and the package was delivered to the address on the order, Immortal Daydream Studio is not responsible to replace the order.
Pick-Up
If you are in the Puerto Rico, you can choose to pick up your order. If you want to use this option, make sure to check the announcement section and/or social media accounts to see the events we are going to be vending at for the current month. Click here to check the step-by-step instructions for how to request pick-up for your order.